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HCL Technologies Limited || Sr./Customer Service Associate

HCL Technologies Limited

Customer Service Associate/sr.customer Service Associate

Job Synopsis                    

Company: HCL Technologies Limited

Experience: 0 to 5 yrs

Salary: INR Up To 3,00,000 P.A

Shift Window: 10 hrs (Rotational)

Qualification Required: Undergraduate/Graduates.

Role: Associate/Senior Associate -(NonTechnical)

Role Category: Voice

Industry Type: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Location: Noida


Walk-in details:              

Date: 7th January to 8th January, Starting Time: 11 AM

Venue: HCL Technologies, A-22, Sector 60, Noida

Contact Person: Vikas Kapoor

Mobile: 9971154226

Timings: 11:00 am 5 pm.


Job Description

Process: International /Domestic Voice Process

Designation: Customer Service Executive/Sr. Customer Service Executive.


Roles & Responsibilities:-

* Registration & Scheduling for client examinations.

* Handling and solving Customer problems through inbound phone while assessing client specific tools and knowledge base

* Follow escalation procedures for issues uncontrollable at CSR level.

*Updating different trackers like End User complaint tracker etc.

*Implementing feedback given during monitoring sessions by PICs / Team Leads

* Appropriate documentation on client CRM

* Ensuring data security – proprietary data of customers

* Meeting SLAs & maintaining Quality Standards


Skills Required:

* Good command in verbal and written English.

* Excellent written communication skills

* Good comprehension and correct grammar skills

* Excellent computer/ internet navigation skills.

*Freshers can also apply.


Benefits & Compensation:-

*Compensation Best in the industry.

*Home picks and drop office cabs available.

*Opportunity for fast track career growth.

*International standard facility.

*Recreational activities and cultural programs.

*ATM and Concierge available within premises.


Please Mention Vikas Kapoor on the top of the resume.


Kindly carry:

1.A copy of your updated resume

2.A govt. address/Id proof

3.A print out of this email


Please Note: Don’t carry laptop or any other storage device…! 



Vikas Kapoor

HCL Technologies Limited

Mobile Number 9971154226

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